Commission orders SBI to compensate client | Mangaluru News



Udupi: The Udupi District Consumer Dispute Resolution Commission (UDCDRC), recently ordered the State Bank of India (SBI) to pay Rs 6 lakh to Harish Gudigar, a woodcarver from Uppuru. While working as a graphic designer in Bengaluru, he had a savings account at the Malleshwaram branch of SBI. He used to keep term deposits at the same branch. His case involves transferring money online from an offline fixed deposit to an independent savings bank account.
Giving details of the order, Ravindranath Shanbhag, president of the Human Rights Protection Foundation, said Harish resigned from his post in Bengaluru in February 2019 and returned to his hometown. He transferred his savings bank and term deposit accounts to the Santhekatte branch of SBI.
On August 23, 2019, Harish received a transaction message on his cell phone, which he did not understand. When he checked the transactions, he was shocked to find three bank transactions within minutes. The first transaction was related to the transfer of Rs 5 lakh from Harish’s term deposit accounts to his savings bank account. In the second transaction, Rs 50,010 was transferred from Harish’s other fixed deposit account to his savings account. The third transaction transferred all the money to the tune of Rs 5,50,010, to the savings account of a stranger in the Delhi branch of the SBI. He immediately transferred Rs 6,360 left in his account to a private bank account.
Immediately, Harish rushed to the SBI branch in Santhekatte and explained the incident to the manager. He was assured that the money was safe and a complaint was filed with the cyber police. . He was promised that his money would be returned within 48 hours. His repeated questions and a complaint to a senior official yielded no results. After five months of the incident, Harish approached the UDCDRC with the help of HRPF, Udupi. After 16 months of deliberation, the commission delivered the judgment and ordered SBI to pay the disputed amount of Rs.5,50,010 / – as well as 10% interest to Harish Gudigar. He also sanctioned Rs.50,000 for compensation and Rs.10,000 for the cost of the litigation.



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