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Having your utility company information is like a generator, a flashlight, or car insurance – you never need it until you really need it. If your entire neighborhood is out of power, you will need to call your electricity supplier.
There are two main companies serving the Indianapolis area: AES Indiana (formerly Indianapolis Power & Light), which covers Indianapolis and Marion County, and Duke Energy, which covers Hamilton County and surrounding areas.
Here’s what to know about the major electric utilities in central Indiana:
AES Indiana
According to the AES Indiana website, electricity came to Indianapolis in the 1880s.
The two companies that lit up the city at the start of Indianapolis electricity were Indianapolis Light and Heat Company and Merchant’s Light and Heat Company.
In 1927, the two companies merged to form Indianapolis Power & Light Company, known as IPL for many years.
AES Company acquired IPL in 2001. In February, IPL changed its name to AES Indiana.
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What services does AES Indiana offer?
AES Indiana provides electrical service to Indianapolis and Marion County. This coverage includes both homes and businesses, but it also powers public entities, like street lights.
Do I have to register for the service?
To connect your service, you can complete the online connection form or call customer service at 317-261-8222.
How to disconnect the AES Indiana service or transfer the service to a new address?
To disconnect service with AES Indiana or start service with a new address if you move, you can fill out a form on the website.
You can contact customer service at 888-261-8222 or 317-261-8222.
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How do I pay my bill?
AES Indiana offers customers several different options for paying their bill.
You can pay online either with a credit or debit card, or with a checking or savings account. To pay online, you will need to create an online account. There is a charge of $ 1.95 to pay with a card, as card payments are made easy by KUBRA.
If you prefer your payment to be taken automatically each month, you can set up automatic payment on the AES Indiana website.
You can also pay by phone. To pay over the phone with a checking or savings account, you can call 317-261-8222 or 888-261-8222.
To pay with a debit or credit card, call 800-672-2407. KUBRA’s $ 1.95 fee applies when paying over the phone with a credit or debit card.
To pay in person, you can pay at a kiosk at the AES Indiana Customer Service Center, located at 2102 N. Illinois St. in Indianapolis. The kiosk accepts payment by cash, check, credit or debit card, although a charge of $ 1.95 applies for card payments.
You can also pay in person by cash or check from an authorized payment agent, which includes stores like Walmart and Kroger. There is a charge of $ 2.00 when you pay this way.
If you prefer to send your invoice by mail, you can do so free of charge. Invoices should be sent to this address:
AES Indiana
P.O. Box 110
Indianapolis, EN 46206
Does AES Indiana require a deposit?
In most cases, you won’t have to pay a deposit to start the service. AES Indiana will review your credit history and decide if you need to pay a deposit.
If you need to pay a deposit, you should be able to get your money back after making consistent payments for a set amount of time.
For residential accounts, or houses, you must make payments on time and in full for nine consecutive months or 10 non-consecutive months within a 12-month period.
Non-residential accounts, or businesses, must make payments on time and in full for 24 consecutive months, or 30 non-consecutive months within a 36-month period.
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What should I do in the event of a power failure?
You can report power outages on the AES Indiana website. AES Indiana also provides a map of areas that are currently experiencing power outages, which you can view here.
Report a power line drop or street light outage to 317-261-8111. You can also report a problem with a lamppost or security lighting online.
Duke Energy
Duke Energy supplies power and electricity to 850,000 homes and businesses in Indiana, according to their website.
Duke Energy was founded in the early 1900s as the Catawba Power Company, according to its website.
Before Duke Energy moved to Indiana, Cinergy Corporation, a merger of Cincinnati Gas & Electric Company and PSI Energy, was the primary supplier of electricity to counties outside of Marion. Duke Energy merged with Cinergy in 2006. The move extended Duke’s service area to Indiana, in addition to Ohio and Kentucky.
The company covers a service area of ​​23,000 square miles. It is Indiana’s largest electricity utility, according to the Duke Energy website.
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What services does Duke Energy offer?
Duke Energy provides electric utility services to Hamilton County, in addition to several other counties in Indiana, including Boone, Shelby, Hendricks, Hancock, Morgan and Johnson counties.
Duke Energy does not provide service to Marion County.
You can find the full list of counties provided by Duke Energy by viewing its coverage map here.
How can I register for the service?
You can start service with Duke Energy online.
To connect your service, you will need to provide your date of birth, social security number or federal tax ID number, your address, and the date you want your service to start.
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How to disconnect the service or transfer the service to a new address?
To disconnect service, you can complete an online form on the Duke Energy website. The form will ask you to provide your address, Social Security or Federal Tax ID number, date of birth, and the date you need your service to be discontinued.
If you move, you will need to stop service at your old address and then start service at your new address in two separate steps.
How do I pay my bill?
Duke Energy offers several different bill payment options.
To pay online with dematerialization, you can use your current account or your savings account. You have the option of making manual payments or setting up automatic payment.
To pay online, you will also need to create an account.
You can also pay by credit card, debit card, or check online through a third-party processor, Speedpay. Speedpay charges a convenience fee of $ 1.50.
To pay by phone, dial 800-521-2232. Phone payments are processed through Speedpay and are subject to a convenience fee of $ 1.50.
To pay on the go, you can submit payments using the Duke Energy app.
You can also pay in person at an approved location. To find a place where you can pay in person near you, use the map tool provided by Duke Energy and enter your address.
If you prefer to pay your invoice by mail, you can send a check or money order to this address:
Duke Energy
P.O. Box 1327
Charlotte, North Carolina 28201
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Does Duke Energy require a deposit?
Duke Energy may require new or old customers to pay a deposit before connecting to service.
To begin service with Duke Energy, you must establish credit. New customers are subject to a Duke credit check to see if a security deposit is required.
If you have a history of service with Duke Energy and have no more than two overdue payments in the past 12 months and no previous outstanding accounts, you do not have to pay a deposit.
The deposit will automatically be returned with interest after the service is logged in, according to the website.
What should I do in the event of a power failure?
You can report a power outage on the Duke Energy website. To identify your account in order to report the outage, you can enter your account number, social security number, federal tax ID number, or phone number.
To report a power line drop, contact the company at 800-769-3766 or call 911.
Duke Energy is also aggregating a map of current outages in the areas it serves in Indiana, which you can view here.
Contact Claire Rafford, IndyStar Pulliam Fellow, at [email protected] or on Twitter @clairerafford.
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